FAQs > Registration > What is DINO's refund policy?

Search the FAQ for entries containing:

Withdrawing from an event:

For series/simpler events: Refund/transfer cutoff is at the close of online registration (Wednesday night prior to the event).

For events which include t-shirt/apparel/meal (Death March, MISSION, XTERRA, CIA, Tecumseh, Jackson 50-50): Refund/transfer cutoff is one week prior to event day.

After the above cutoffs, DINO does not provide refunds or transfers.

DINO does not issue refunds for events under $25 entry fee. For events priced $25 or more, we will refund the entry fee minus a $20 service charge. The $20 service charge covers our credit card processing fees and our time to process the request.

We will, for any event, transfer your entry to another event of equal or lesser value, if requested prior to the above cutoffs. If transferring to another runner, there will be a $20 service charge.


Postponed or cancelled events:

If an event is postponed, your entry will be valid for the re-schedule date. If you can't attend the re-schedule, you may apply your fee to another DINO event of equal or less value. You must notify DINO of your intent, prior to online registration close of whichever event is first (the re-schedule or your choice of alternate).

If an event is cancelled, your entry can be applied to another DINO event of equal or less value. You must notify DINO of your intent, prior to online registration close of the event you select.

DINO does not refund entry fees for events postponed or cancelled due to weather or course conditions.

Last updated on November 10, 2017 by holzhaus